Oil Collector Policies & Procedures

Policies & Requirements

 

Refund Policy -  Oil Collection Service

Overview

At  Oil Collector.online we are committed to providing a door to door pick up collection for used household oil and taking them to the waste recycling for our customers. The  refund policy  and procedures outlines our terms for collection fees and service charges.

Collection Service Refunds

Successful Collection

  • No refunds are provided once waste household cooking oil has been successfully collected from your location as the service collection fee is in the price.

  • Sameday cancellation  fee of £5 maybe  be deducted from refund as a penalty fee. Sameday cancellation MUST be notified by email before 6am.

Full Refund Provided When:

  • A scheduled collection appointment cannot be fulfilled by oil collector, if collection cannot be rearranged e.g due to mitagating circumstances or unsafe weather conditions.

  • A business emergency prevents collection.

  • Extreme weather conditions that make collection unsafe

 

No Refund issued – When collection is rejected:

We will NOT collect items that are:

In unacceptable conditions 

  • Household oil not in original bottle.(Repackaged in different containers)

  • Any other oil apart from used household cooking oil.

  • Oil bottle leaking, or oil bottle is not clean free of oil

  • Contaminated or damaged packaging

  • Access denied by customer on collection day

 

Original Packaging Requirements

Acceptable Packaging

Items must be:

  • In original manufacturer packaging/ in original oil bottle

 

Collection Day Procedures

If Items Meet Requirements

  • Collection proceeds as scheduled

  • No refunds available after collection

If Items Don't Meet Requirements

  • Collection is declined at point of service

  • Items remain with customer.

Refunds & Cancellations

 

 

Refund Process

How to Request a Refund

Eligible refunds only:

  1. Contact us within 48+ hours of scheduled collection time. (refunds can show up in your account within 14-30 days).
  2. Email: local@oilcollector.com
  3. (TEXT ONLY) “REFUND” and provide: Name and surname, collection date, date of purchase, Litres option and postcode. (contact us for text messaging number)

Processing Time

  • Approved refunds processed within 14-30 business days.
  • Refunds issued to original payment method.
  • Bank payment for service, processing may take additional 3-5 days.

 

Non-Refundable Fees

  • Sameday cancellation fees apply (if cancelled less than 48 hours before collection).

 

Scheduling and Cancellations

Customer Cancellations

  • Free cancellation: 48+ hours before scheduled collection.

  • No oil to collect /Not avaliable for collection: if oil is not available for collection at scheduled time for pick up the service collection fee will still be charged and collected as a call out charge fee for traveling to the location of £10.

Exceptions and Special Circumstances

Force Majeure Events

  • Severe weather conditions (customers can reschedual or ask for a refund.)
  • Natural disasters.
  • Government restrictions.
  • Vehicle breakdown or emergency.

In these cases:

  • Full refund or rescheduling offered.

Disputed Collections

  • Photo evidence taken during collection.
  • Customer may request review of rejection decision.
  • Final decision made by service manager by email.

 

 

 

Physical abuse and verbal abuse will not be tolerated and will inccur a refusal of service.